When mail is lost or delayed, we want to find it. If you think your package or mail is lost or delayed, follow these steps to help us find your mail. Go to Tracking. There may be occasions where a mail item may be delayed in reaching its destination. We recommend that you complete our online help request form before you start a missing mail search.
Please use a desktop computer to submit your form. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information:. UPS will require you to submit documents such as: Documentation cost, purchase price, or replacement cost of the package. Proof of shipment. Receive your claim payment. If you claim is authorized, UPS will send you or the sender a check in the mail within 3 to 5 business days.
Remember to be firm and fair with customer service. While some may not want to reimburse you, kindly remind them that the lost package was their fault and they need to make it right. If your claim is not approved, UPS will contact you to let you know if you are the sender. Unfortunately, you will not be able to recover your lost package or receive reimbursement from UPS. Method 3. Check to see if you are eligible to file a claim. If contents of your package are missing, you have 21 days from the delivery date to make a claim.
If a package is undelivered or delivered to the wrong address, a claim must be filed within 9 months of the shipment date. You should also note how much your package is worth. Start a claim. However, if you are filing a claim for shipments that originate outside of the United States and Canada, you will need to call Customer Service at for assistance.
When filing your claim, you will need to: [7] X Research source Enter your tracking number. Collect receipts, bills of sale, or other proof of purchase and value. Complete the online claims form. Add supporting documents. Alternatively, you can mail, fax, or e-mail documents to FedEx Cargo Claims.
Serial numbers of the lost merchandise. Proof of value. Pictures of the item, especially if damaged when found. Submit your claim to be approved. Once your claim is submitted, a FedEx claims agent will review and process your claim. The lost item will be traced, meaning FedEx will attempt to find your lost package. Once your claim is processed, FedEx will provide you with further instructions such as: How to recover your lost package.
In most cases, the shipper will be notified that the package has been found. This might mean the shipper will need to re-ship the item. How to receive a claims repayment. In most cases, the shipped will receive the claim repayment but you can arrange with FedEx to send the payment elsewhere. Sometimes tracking is not available at every office it travels through.
Sometimes it passes through 3 sort facilities without being scanned. Not Helpful 1 Helpful 6. What happens if someone sent you something in the mail, to the right address, never shows up? File a claim immediately immediately with the postal service. At the very least you should be refunded. Not Helpful 12 Helpful 3. Check your email, as well as any account information you have online if the order was placed over the internet.
You may also be able to contact customer service. If you are the recipient of a gift, call the sender and ask them to do the same.
Were you the shipper or receiver? You will need to fill in the blank address information in the online claim. You will also need to describe the items that were lost or damaged. Proof of value is required. In the claim form, you will be able to upload a 2mb Jpeg or PDF to prove the proof of value.
Items that can be provided are sales receipts, invoices, electronic receipts for online purchases. There are many items they will request, just hover over the info button in the claims form for more. Claims Dashboard. Your USPS account will keep track of all the past claims. If you send and receive a lot of packages than this will be where you handle all of the claims. A good nickname will help you remember the lost of damaged items in the future.
The claim history page is located in your USPS account, and it is the single place to see details or status of your claims. Good luck on that! Packages or Mail that has been determined as delivered. Does this mean I am a victim of Package Theft? If the USPS has checked their facilities, vehicles and have a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest growing crimes in the U.
Who can I report a stolen package too? You can file a complaint with U. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. What does a report do for me? Get the Insider App. Click here to learn more. A leading-edge research firm focused on digital transformation. Good Subscriber Account active since Shortcuts. Account icon An icon in the shape of a person's head and shoulders. It often indicates a user profile.
Log out. Smart Home. Social Media. More Button Icon Circle with three vertical dots. It indicates a way to see more nav menu items inside the site menu by triggering the side menu to open and close. Jennifer Still. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available.
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