Here are the seat assignment prices for a one-way flight , which vary according to location on the plane:. Frontier ranked next to last in the American Customer Satisfaction Index report released in December This is what she said about the experience:. In fact, both flights landed early. The worst part: The fees! Our overall experience was good, and the fares are too cheap to pass up! As prices for all airfares change frequently, you should consider going through the exercise of pricing tickets for multiple passengers both at the standard and Discount Den fares.
Team Clark wants you to cut your travel costs the next time you fly. Here are some ways to save money on Frontier Airlines:. Money expert Clark Howard has been known to layer his clothing just to avoid baggage fees. There are no flight in the next 2 weeks to rebook too! They left none! To make it worse they arnt even giving me a voucher! So all the people that canceled got a I HAVE to fly!
This is how you treat your faithful elite members that are trying to keep you in business???? I may have to find another airline. Spirit, American, Southwest are all still flying. I will not be needing a voucher as we are not doing any more traveling. I NEED that money back to survive this lockdown.
Does anyone at this airline take Customer Concerns seriously? I was about to write a letter to Frontiers headquarters about my experience today but after reading these comments from other passengers, I decided to use my time to be more useful.
Quick scenario: I had booked flight with miles for 2 passengers. I then realized my partner had already booked our flights. The 20, miles I used for the booking would be returned to my account.
This was same day reservation was made within 24 hours of initial booking. I recently checked my account and miles were not applied back to my account. I asked for a supervisor Bey is who I spoke with. I was asking her why I needed to pay reinstatement fees if I cancelled within 24hr window. Her attitude was not what I former vice president of a bank would want handling my customers concerns.
She proceeded to tell me I booked flights on Aug 3. I cancelled flights Aug Now, if that was the case I would be happy to pay fee. However, my flight dates were Aug 17 to Aug I do not believe I would have cancelled this booking after my departure date.
The system says one thing, I say another. She proceeded to tell me that I pay the fee or the miles will not be returned. I thought this is NOT Acceptable and asked to speak to her manager. She replies, I am the management!!!!! I decided to make one last effort feeling betrayed by my favorite airline. Thank you for your time, have a nice day. You have my phone number and email. Thank you. I have never had a worse customer service experience than with Frontier Airlines.
They lost our luggage on a direct flight from Denver to San Diego. However, the most horrific part about the experience is the way the baggage manager at the San Diego airport treated us. She was disrespectful and unkind to the point that fellow bystanders have written to Frontier to explain what they saw.
I traveled on Frontier Airline flight Sunday August 4th, There were passengers on the flight with fresh flowers in a box with water on the flowers. When stewardess tried to close the over head bend the door would not close. The stewardess removed the flowers to plastic and never look to see if there was water in the over bend from the flowers.
When the plants start to move the cam down on me. I was wet the entire flight and all they could do was nothing to a new person flying on Frontier. We had the same issue…flight cancelled supposedly for weather and no flight for 2 days!
Never,never fly Frontier. This was my first and last time. If your plight is truly heartstring-tugging, with Frontier Airlines, call or write your local TV news station instead. Many TV stations have consumer-advocacy reporters who love a david-and-Goliath story that might have a happy ending. Frontier routinely takes no responsibility for their lack of service. The following will be posted everywhere it can be so that the FAA will turn its eye to you: Every month, DOT publishes its Air Travel Consumer Report, which contains information about the number of complaints we receive about each airline and what problems people are having.
This report is made available to the public so that consumers and air travel companies can compare the complaint records of individual airlines and tour operators. In addition to complaints, the report also contains statistics that the airlines file with us on flight delays, cancellations, bumping, mishandled baggage, and other helpful information.
Complaints from consumers help DOT spot problem areas and trends in the airline industry. Complaints can lead to enforcement action against an airline when a serious violation of the law has occurred.
Complaints may also be the basis for rulemaking actions. I must say that I was quite impressed. The plane was very nice, roomy and the flight attendants were hospitable.
The flight home was also great with no delays and no problems. After having such a great experience, I decided to book another flight on May 30 to the same destination — Philadelphia. Again, it all went great. However, when I was to leave at on Sunday, June 2, things started to change. I received an email and also a text stating that the flight would be delayed an hour Ok, I can deal with that. While waiting in the terminal with other nervous passengers, we were told that our plane was now waiting for a part to be delivered and that was now the hold up and estimated to depart at Well, at , a text message was sent stating that our flight departing from Philadelphia was cancelled.
Republic Airlines agreed to buy the airline in June , and though Southwest Airlines attempted to outbid Republic, Frontier became a subsidiary of Republic Airlines in He also is the co-executive producer of "The Sunday Forum with Tommy Bruce" hosted by Cornell University's vice president of communications.
Beyman is a Bachelor of Arts candidate from Cornell University. TWA Airlines History. Michael J. Beyman, Leaf Group Updated March 21, Frontier Airlines.
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